Citizen's Charter

Welfare Schemes

Citizen's Charter

1. Aim / Purpose of this Charter

The Department of Sainik Welfare undertakes various welfare measures in respect of ex-servicemen and their dependents of the State. The main purpose of this Charter is to create awareness amongst the ex-servicemen and their dependents on various welfare measures extended to them by the State Government and Central Government.

2. Enumeration of services delivered by the Department

We deliver the following services

A defence Person struggles a lot in service. He makes utmost sacrifices of his pleasures of his life, like leaving his family and guarding our motherland at the borders of the Country. As he retires from the Armed Forces viz The Indian Army, The Indian Navy and The Indian Air Force, he would like to find a solace for the rest of his life. The Department of Sainik Welfare delivers the following services to them:

a) Registration and Issue of Identity Cards.

b) Monitor implementation of reservation in employment extended by Govt of India/State Govt.,

c) To assist ex-servicemen in placements in the Private Sector, Public Sector Undertakings.

d) To assist in self employment schemes being implemented by Govt of India and recommending their cases for sanction of loan from Financial Institutions like APSFC, NABARD, APKVIC and Banks etc.,

e) To extend benefits to the battle casualties, war widows, recipients of gallantry awards like medical, education, travel,canteen, telephone STD booth, allotment of house and sites and Financial Assistance etc.,

f) To assist for medical treatment through Military Hospitals, Corporate Hospitals, empanelled by Ministry of Defence.

g) Monitor the implementation of reservations in various academic courses available to the Children of Armed Forces Personnel.

h) To assist in settlement of pensions/family pensions and other benefits.

j) To organise Pension Adalat

k) To assist the Branch Recruiting Officers in Recruitment Rallies

l) To maintain Sainik Rest Houses

m) Disbursement of financial assistance to the II World War Veterans

n) To organise resettlement training to the ex-servicemen

o) To sanction marriage grant, monthly financial assistance, Interest subsidy, funeral grant, educational concessions to the ex- servicemen and their dependents from Special Fund for Reconstruction and Rehabilitation for ex-servicemen.

p) To conduct Rajya Sainik Board meeting to review the various welfare measures to the ex-servicemen and their dependents.

3. The Sainik Welfare Departments aim is to achieve the following service delivery/ quality parameters.

Time limit for disposal of various currents at the District level (ZSW offices)

Appendix - I

SL.NO

Service

Response Time

Person to be contacted

CENSUS

1.

Issue of Identity Card to Ex-servicemen/widows of Ex-servicemen.

1 to 2 hours

Zilla Sainik Welfare Officer

2.

Issue of Duplicate Identity Cards to Exsm/widows of Exsm.

1 to 2 hours

Zilla Sainik Welfare Officer/ Concerned Asst

EMPLOYMENT

3.

Registration of ESM for employment.

1 to 2 hours

Zilla Sainik Welfare Officer/ Concerned Asst

4.

Renewal of employment registrations.

1 to 2 hours

Zilla Sainik Welfare Officer/ Concerned Asst

5.

Sponsoring the names of ex-servicemen for employment.

within 48 hours or receipt of indent

Zilla Sainik Welfare Officer/ Concerned Asst

6.

Forwarding of applications received from ESM to various Institutions/ Banks etc.

within 48 hours or receipt of indent

Zilla Sainik Welfare Officer/ Concerned Asst

7.

Forwarding applications of War Widows and War Disabled to Directorate for Compassionate Appointment .

3 to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

SELF - EMPLOYMENT

8.

Identification of eligible ESM/Widows for undergoing resettlement training

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

9.

Estimation of funds, No. of willing ESM and dependents forwarded to Directorate for Resettlement Training

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

10.

Contact the Institutions and Selected Institution forwarded to Directorate for empanelment

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

11.

Intimation to the candidates for Resettlement Training after allotment the budget

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

12.

Processing the cases of ESM for allotment of Army Surplus Vehicles/ Oil Product Agencies etc.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

13.

Press Note to all Daily news papers for allotment of LPG and Oil Product Agencies under Defence quota

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

14.

Forwarding of applications to DGR for Eligibility Certificate to allot agencies

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

15.

Sponsoring the names of willing candidates to Oil Product Companies for allotment of agency

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

WELFARE

16.

Processing the cases of Exsm/widows of Exsm for allotment of land.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

17.

Processing the cases of Exsm/widows of Exsm for allotment of houses sites.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

18.

Processing the cases of Exsm/widows of Exsm for allotment of houses under Indira Awaas Yojana/EWS.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

19.

Processing the cases of Exsm/widows of Exsm for issue of duplicate discharge certificate.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

20.

Processing the cases of Exsm/widows of Exsm for change of home address .

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

21.

Processing the cases of serving personnel for verification of home posting.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

22.

Processing the cases of ex-servicemen for re-survey Medical Board.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

23.

Processing the cases of Exsm/widows of Exsm for Police protection regarding land disputes etc.,

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

24.

Processing the cases of Exsm/widows of Exsm regarding family litigation.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

25.

Processing the cases of ESM/Widows of ESM for sanction of Service/Disability & family pensions

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

26.

Revision of Service Pension / Disability Pension/ Family Pension in Revised Pay Scales

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

27.

Applications forwarded to concerned Records Offices for Endorsement of Family Pension.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

28.

Applications forwarded to Restoration of commuted pension.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

29.

Applications forwarded to Records for Publication of Part II Order.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

30.

Applications forwarded to Records for Final Settlement of Accounts in respect of Deserters.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

31.

Processing the cases of ESM/Widows of ESM for sanction of Army Group Insurance.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

32.

Initiation of monetary grants in respect of Gallantry Awardees Soldiers .

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

33.

Take up the cases to Dist. Collectors for sanction of Ex-Gratia to NOKs of Martyred Soldiers and battle disabled Soldiers.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

34.

Forwarding of applications for sanction of Educational Concessions to the children of War Widows/ battle disabled soldiers/ Missing Personnel.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

35.

Forwarding Fresh & Renewal applications for Prime Minister Educational Scholarships to the children of Ex-Servicemen .

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

36.

Forwarding of applications for any assistance regarding ECHS.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

37.

Forwarding of applications for Exemption from payment of Property Tax .

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

38.

Forwarding of applications received under PMEGP Scheme to DIC / APKVIB for sanction of Loan .

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

39.

Forwarding of applications to DLRC for sanction of loans under Pavala Vaddi Scheme.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

40.

Initiation of case to Directorate for allotment of Budget for sanction of Interest Subsidy under Pavala Vaddi Scheme.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

41.

Forwarding of applications to various Institutions/Offices like Housing Board, DRDA, SC/BC Corporations for necessary assistance like Housing Board, DRDA, SC/BC Corporations .

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

42.

Forwarding of applications to DPDOs for Pension Variations and relief etc.

3 days to 5 days

Zilla Sainik Welfare Officer/ Concerned Asst

ISSUE OF VARIOUS CERTIFICATES

43.

Issue of Dependent Certificate for admission into education Institutions under CAP category.

1 to 2 hrs

Zilla Sainik Welfare Officer/ Concerned Asst

44.

Issue of unemployment certificate for admission into Military Hospitals.

1 to 2 hrs

Zilla Sainik Welfare Officer/ Concerned Asst

45.

Issue of Certificate for availing Canteen Stores Department facilities.

1 to 2 hrs

Zilla Sainik Welfare Officer/ Concerned Asst

46.

Issue of Bonafide Certificate to sons of Ex-servicemen for enrolment into Army/ Unit HQ quota.

1 to 2 hrs

Zilla Sainik Welfare Officer/ Concerned Asst

SANCTION OF GRANTS FROM SPECIAL FUND, ACWF, KSB

47.

Initiation of the cases of Exsm/widows of Exsm for sanction of financial assistance/Adhoc Grant.

1 to 2 hrs

Concerned Sr.Asst/Jr.Asst

48.

Processing of the cases of Exsm/widows of Exsm for sanction of financial assistance/Adhoc Grant.

within 3 days

Concerned Sr.Asst/Jr.Asst

49.

Initiation of the cases of Exsm/widows of Exsm for sanction of Marriage Grants.

1 to 2 hrs

Concerned Sr.Asst/Jr.Asst

50.

Processing of the cases of Exsm/widows of Exsm for sanction of Marriage Grants.

within 3 days

Concerned Sr.Asst/Jr.Asst

51.

Initiation of the cases of Exsm/widows of Exsm for sanction of funeral grants.

1 to 2 hrs

Concerned Sr.Asst/Jr.Asst

52.

Processing of the cases of Exsm/widows of Exsm for sanction of funeral Grants.

within 3 days

Concerned Sr.Asst/Jr.Asst

53.

Initiation of the cases of Exsm/dependents of Exsm for sanction of Educational Concessions/ITI Stipends/B&L Charges.

1 to 2 hrs

Concerned Sr.Asst/Jr.Asst

54.

Processing of the cases of Exsm/dependents of Exsm for sanction of Educational Concessions/ITI Stipends/B&L Charges.

within 3 days

Concerned Sr.Asst/Jr.Asst

55.

Initiation of the cases of Non-Pensioner II World War Veterans/Widows for financial assistance.

1 to 2 hrs

Concerned Sr.Asst/Jr.Asst

56.

Processing of the cases of Non-Pensioner II World War Veterans/Widows for financial assistance.

within 3 days

Concerned Sr.Asst/Jr.Asst

57.

Initiation of the cases of Ex.servicemen/Widows for Financial Assistancefrom DAPWF/ACW Fund/Army/Navy/Air Force Benevolent Fund.

1 to 2 hrs

Concerned Sr.Asst/Jr.Asst

58.

Processing of the cases of Ex.servicemen/Widows for Financial Assistancefrom DAPWF/ACW Fund/Army/Navy/Air Force Benevolent Fund.

within 3 days

Concerned Sr.Asst/Jr.Asst

59.

Initiation of the cases of Ex.servicemen/Widows for Financial Assistance towards Marriage Grants daughter's marriage/Reimbursement of medical expenses/house repairs etc., from the funds at the disposal of KSB.

1 to 2 hrs

Concerned Sr.Asst/Jr.Asst

60.

Processing of the cases of Ex.servicemen/Widows for Financial Assistance towards Marriage Grants daughter's marriage/Reimbursement of medical expenses/house repairs etc., from the funds at the disposal of KSB.

within 3 days

Concerned Sr.Asst/Jr.Asst

61.

Disbursement of various grants to the respective grantees.

Within 7 days or date on which the grantees reports

Zilla Sainik Welfare Officer

4. Availability of Information: Information on the following subjects can be obtained from our officers listed below:

List of officers working in the Department of Sainik Welfare, Andhra Pradesh State

Sl. No.	Name and Designation of the Officer	Located at	Tele Fax	E-mail
1.	Brig(Retd) CS Vidyasagar Director Sainik Welfare.	Block-IV, 2nd Floor, Gruhakalpa Premises, Opp: Gandhi Bhavan, MJ Road, Nampally, Hyderabad – 500 001.	040-24736890 040-24747991, Cell: 9177000036	apsainik@gmail.com
2.	Ex-Capt K. Rama Devi Asst. Director Sainik Welfare .	Block-IV, 2nd Floor, Gruhakalpa Premises, Opp: Gandhi Bhavan, MJ Road, Nampally, Hyderabad – 500 001.	040-24736890 Mobile -9849041210	apsainik@gmail.com
3.	Ex-Flt.Lt. Dr M.SriBalaji Placement Officer Sainik Welfare .	Block-IV, 2nd Floor, Gruhakalpa Premises, Opp: Gandhi Bhavan, MJ Road, Nampally, Hyderabad – 500 001.	040-24736890 Mobile -9989403636	apsainik@gmail.com
4.	Sri A. Narotham Reddy Asst. Accounts Officer (FAC), Sainik Welfare.	Block-IV, 2nd Floor, Gruhakalpa Premises, Opp: Gandhi Bhavan, MJ Road, Nampally, Hyderabad – 500 001.	040-24736890 Mobile-9490704492	apsainik@gmail.com
5.	Sri Md. Ifthekaruddin	H.No.13-309 Near Auto Stand Drivers Colony Kailas Nagar Adilabad - 504 002.	08732-227063 Mobile-9849906026	zswo_adb@yahoo.co.in
6.	Sri S. Venkatesh Naik	Sainik Bhavan Near Clock Tower Anantapur 515001	08554 - 241146 Mobile-9849909062	zswoatp@yahoo.co.in
7.	Sri S. Surya Kumar	H.No.3-479 C.B. Road, Greamspet, Chittoor - 517 002	08572-228682 Mobile-9491046083	zswoctr@yahoo. co.in
8.	Lt Col (Retd) NJ Swarna Latha	Sri A.V.Ramana Murty, Zilla Sainik Welfare Officer, Sainik Bhavan, Treasury Compound, Kakinada.	0884-2375308 Mobile-9052287885	zswokkd@yahoo.co.in
9.	Maj (Retd) M. Hanumantha Rao	Zilla Sainik Welfare Officer, Sainik Bhavan, Opp. Hindu College, Guntur.	0863-2225853 Mobile-9848495904	zswoatp@yahoo.co.in
10.	T Swarna Kumari	Zilla Sainik Welfare Officer, H.No:6-1-285/2, Behind Gharonda Supermarket, Padmaraonagar, Secunderabad.	040- 27503132 Mobile-9490010608	zswohyd1@yahoo.com
11.	Maj (Retd) Shaik Ahmed Basha	Sainik Bhavan, Opp. A.P.S.R.T.C. Bus-stand, Kadapa.	08562- 244558 Mobile-9273855386	zswokdp@yahoo.co.in TOP
12.	B. Ravinder	Sainik Bhavan, Near Revenue Club, Karimnagar.	0878-2240622 Mobile-9491046104	zswoknr@yahoo.co.in
13.	Sri N. Sreenesh Kumar	Zilla Sainik Welfare Officer, H.No:11-10-762/6 , Raparthi Nagar By-pass Road,Near Registrar Office, Khammam.	08742- 234888 Mobile-9440039383	zswokhm@yahoo.co.in
14.	Sri G. Satyanandam	Zilla Sainik Welfare Officer(FAC), IGM Stadium, Labbipet, Vijayawada.	0866- 2473330 Mobile-9441638708	zswovja@yahoo.co.in
15.	Sri C. Ambaiah	Zilla Sainik Welfare Officer, Sainik Bhavan, Near Water Tank, B-Camp, Kurnool.	08518- 229445 Mobile-9581550511	zswoknl@yahoo.co.in
16.	A Narotham Reddy (FAC)	Smt T. Swarna Kumari, Zilla Sainik Welfare Officer, H.No: 1-6-148, Old Bus Station Road, Opp. MBC Church, Mahabubnagar.	08542 - 223468 Mobile-9490704492	zswombnr@yahoo.co.in
17.	M Narender Reddy	Zilla Sainik Welfare Officer, H.No:4-8-84, Sanjeeva Nagar, Sangareddy.	08455- 276734 Mobile-9391620611	zswosrd@yahoo.co.in
18.	N Sreenesh Kumar (FAC)	Zilla Sainik Welfare Officer(FAC), Beat Market, Nalgonda.	08682- 224820 Mobile-9440039383	zswonlg@yahoo.in
19.	Smt R. Ravindra Nandini	Zilla Sainik Welfare Officer(FAC), Sainik Bhavan, Kondayapalem Gate, Dargamitta, Nellore.	0861- 2328419 Mobile-9177173195	zswonlr@yahoo.co.in
20.	D Sailoo (FAC)	Zilla Sainik Welfare Officer(FAC), H.No.6-2- 200/83-C, Ground Floor, South Portion, Subhash Nagar, Nizamabad.	08462- 238509 Mobile-9849909075	zswonzb@yahoo.co.in
21.	Ex-Capt K. Parvathamma	Zilla Sainik Welfare Officer(FAC), H.No.58-9-22, Santha Pet, Ongole.	08592- 233086 Mobile-9246461105	zswoogl@yahoo.co.in TOP
22.	N Sreenesh Kumar	Zilla Sainik Welfare Officer(FAC), 3rd Floor, Sneha Silver Jubilee Bhavan, Rangareddy District Collectorate Campus, Lakdikapool, Hyderabad.	040- 23214353 Mobile-9440039383	zsworr@yahoo.co.in
23.	V.V. Raja Rao (FAC)	Zilla Sainik Welfare Officer, H.No.283-30/A, 1st Floor, Kamarajamma Street, Illispuram Junction, Srikakulam.	08942- 279688 Mobile-9247866059	zswosklm@yahoo.com
24.	Ex-Capt (Dr) P. Satya Prasad.	Sainik Welfare Officer(FAC), Sainik Bhavan, Maharanipet, Visakhapatnam.	0891- 2706511 Mobile-9848190308	zswovsp@yahoo.in
25.	VV Raja Rao	Zilla Sainik Welfare Officer, Sainik Bhavan, Near Collectorate, Vizianagaram.	08922- 274743 Mobile-9247866059	zswovzm@yahoo.in
26.	T Vanaja	Zilla Sainik Welfare Officer(FAC), Sainik Bhavan, Waddepally, Warangal.	0870- 2456018 Mobile-9908056298	zswowgl@yahoo.co.in
27.	A V Ramana Murty	Zilla Sainik Welfare Officer, D.No: 24-19-16, Fathebad Road End, Eluru.	08812- 253687 Mobile-9441463029	zswoeluru@yahoo.com